Refund policy

Ghost Printz Co
Last updated: [02-21-2026]

1. Custom Printed Products (Non-Returnable)

Due to the custom nature of our products, all custom print orders are final sale.

We do not accept returns or offer refunds for:

  • Custom-designed items

  • Approved artwork

  • Color variations within industry standards

  • Customer-submitted artwork errors

  • Spelling, grammar, or design mistakes approved by the customer

Customers are responsible for reviewing and approving all artwork proofs before production begins.

2. Production Errors or Defects

If we make a production error or your order arrives defective:

  • You must contact us within 48 hours of delivery

  • Provide clear photos of the issue

  • Include your order number

If the claim is approved, we will:

  • Reprint the order at no additional cost
    OR

  • Issue a partial or full refund at our discretion

3. Shipping Damage

If your order arrives damaged:

  • Notify us within 48 hours

  • Provide photos of the damaged packaging and products

We may file a claim with the shipping carrier and arrange a replacement if approved.

4. Lost or Stolen Packages

Ghost Printz Co is not responsible for lost or stolen packages confirmed as delivered by the carrier.

Customers should:

  • Verify shipping address before placing order

  • Contact the shipping carrier for assistance

Signature confirmation is recommended for high-value orders.

5. Order Cancellations

Orders may be canceled only if:

  • Production has not started

  • No artwork has been approved

Once production begins, orders cannot be canceled or refunded.

6. Color Variations Disclaimer

Due to differences in monitors, screens, and printing processes:

  • Slight color variations are normal

  • We do not guarantee exact color matching

This does not qualify for refunds.

7. Refund Processing Time

If a refund is approved:

  • Refunds will be issued to the original payment method

  • Processing time: 5–10 business days